Terms & Conditions

Please read the full Terms and Conditions of Step&Scoot. Please ensure that you have fully read and understood the policies as detailed below, as completing your purchases can only be done by agreeing to our Terms and Conditions, and that by agreeing to our Terms and Conditions, you are bound by the following policy. 

When placing an order, you will be required to check the box "Terms and Conditions" if you agree to them, and if you do not agree to the following terms and conditions, you will not be able to make a purchase in Step&Scoot. Site access It is not necessary to register with us to use our website. However, some sections of this website will only be available if you have registered. Website use This website may be used for personal purposes and in accordance with these Terms.

 You may print and download materials from this website provided that you do not modify or reproduce any content without our prior written consent. We take all reasonable steps to keep this website up and running throughout the day, every day. However, sometimes technical problems can lead to downtime and accordingly we cannot be held responsible if this website is unavailable at any time. Where possible, we always try to provide advance notice of service issues that may result in downtime of the website, but we are under no obligation to provide such notice. Visitor provided content Any material that a visitor to this website submits or posts to this website is not considered confidential and is not proprietary. 
 
 We have the right to copy, disclose, distribute or use for such other purposes as we deem appropriate, all materials provided to us, with the exception of personal information, the use of which is governed by our Privacy Policy. When using this website, you must not post or send to or from this website any material: for which you have not obtained all the necessary consents. is discriminatory, obscene, pornographic, libelous, may incite racial hatred, violates confidentiality or privacy, may cause irritation or inconvenience to others, encourages or constitutes conduct that is considered a criminal offence, gives rise to civil liability or otherwise contrary to Spanish law. malicious in nature, including but not limited to computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. 
 
 We will fully cooperate with any law enforcement or court order requiring us to disclose the identity or other details of any person who posts material on this website. Illustrations and information While we take all reasonable steps to ensure that the information on this website is up-to-date and accurate at all times, we do not guarantee the accuracy and timeliness of all materials. Please note that all images used on this site are for illustration purposes only and are not intended to showcase a product for sale. Order online When placing an order, you will need to confirm the payment method and agree to the Terms of Use. 
 
 Your credit or debit card will be charged at the checkout. Upon completion of both, you will receive a confirmation email confirming that your order is being processed. Any order must be accepted by us. If for any reason we are unable to fulfill your order, we will contact you through the contact details provided and issue a full refund of unreachable items or a replacement will be offered. If we complete the order in full, a contract is concluded. 
 

 Price and payment 

 
 Prices shown include IVA. Shipping costs are not included, but will be included in the total order value at checkout. It is the customer's responsibility to confirm that all order details (including shipping address) are correct before submitting the order. All prices shown are subject to change, but any changes made after the Confirmation has been sent will not affect the current order. We will contact you before we complete the order or reject the order and contact you accordingly. We are not bound by any incorrect prices. In the event that we have priced a product at an incorrectly higher price, the customer will be informed in the delivery documents and a refund of the difference will be made in the manner in which the payment was made. Payment will be charged to your credit or debit card at the time of checkout. All payments are processed in EUR. The exchange rate is indicated at the stage of authorization of your credit/debit card. We are not responsible for adverse currency fluctuations. 
 

Cancellations, returns and refunds

All customers have the right to cancel their order. Customers can cancel an order immediately after you place your order, or before the 9:00 AM expiration date on the confirmed delivery date. To meet the cancellation deadline, please notify us via phone +34 691 847 000 of the cancellation before the cancellation period expires. Once you notify us of your desire to cancel an order, any amount deducted from us will be refunded to you as soon as possible.  Changes to our terms The terms and conditions of this policy are subject to change at any time at the sole discretion of Step&Scoot.
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